Prices, Limits and Taxes
We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-877-328-4538 or send us an email message at firstname.lastname@example.org within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment.
Items purchased with a promotional discount are not eligible for price adjustments. See the offer associated with the specific promotion for details. However, items purchased with rewards certificates or free shipping promotions are eligible for price adjustments.
A price adjustment for an online purchase will not be made in a Gap, Old Navy, Banana Republic or Athleta store.
We will not make price adjustments on online purchases for items featured in clearance pricing events in Gap, Old Navy, Banana Republic or Athleta stores. Sorry, there are no returns or exchanges on final sale merchandise, either online or in stores.
Our merchandise is not authorized for re-sale, so in order to enforce this policy, online purchases are limited to ten (10) items per style, per customer. However, there may be certain exceptions to this policy. Please contact us at 1-888-427-1111 to discuss your bulk ordering needs. (Certain restrictions may apply).
Bulk Order Shipping Costs
Some orders may be subject to bulk order shipping costs. We calculate this cost based on the number of boxes required to ship your order. The cost of bulk shipping, if applicable, will be disclosed when you place your bulk order by phone and also provided to you in your shipment notification email.
Tax charges are based on applicable federal, provincial and harmonized sales tax rates based on the delivery address associated with your order. Where required, sales tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the sales tax you paid for that item. You will not receive a refund for the sales tax you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped. If you have questions about the sales tax on your invoice, please call us anytime at 1-888-277-8953.
Tax Exempt Purchases
Tax-exempt purchases: If you're making a purchase for a tax-exempt organization or you're an individual who qualifies for a tax exemption, contact us.
To ensure compliance with tax laws, we must receive completed forms and verify some information before a purchase can be placed without tax.